Frequently Asked Questions
Everything you need to know about shopping with Pi Australia.
What are your standard shipping times within Australia?
We offer standard shipping which typically takes 3-5 business days, and express shipping which arrives within 1-2 business days for most metropolitan areas.
Do your electronic products come with a warranty?
Yes, all electronics sold by Pi Australia come with a minimum 12-month manufacturer warranty. Some premium components may include extended coverage as specified on the product page.
What is your return policy for faulty items?
If your product is defective, you can return it within 30 days for a full refund or exchange. We will provide a pre-paid shipping label for all verified hardware faults.
Do you offer technical support for DIY electronics kits?
Absolutely. Our team of experts is available via email to help troubleshoot your builds and provide guidance on component compatibility.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and buy-now-pay-later options including Afterpay and ZipPay.
Are all products stocked locally in Australia?
Yes, all items listed as 'In Stock' are dispatched directly from our warehouse in Australia, ensuring faster delivery and no hidden import duties.